Effective stakeholder management is a cornerstone of successful project execution.
By understanding the diverse perspectives of stakeholders, you can:
Scroll on to read about how to identify each stakeholder persona, the communication strategies they need and a free template to do your own stakeholder persona mapping!
The Power-Interest matrix is a great tool to identify personas for stakeholders, based on their interest and influencing capacity concerning your project.
On one axis of the matrix lies power, representing the stakeholder's ability to influence project decisions.
On the other axis lies interest, signifying the stakeholder's level of involvement in the project.
The Power-Interest Matrix classifies stakeholders into four distinct personas:
Architects are the stakeholders who hold the most significant influence over product decisions. They’re also actively involved in the research process.
Their deep understanding of the project's goals, technical expertise, and decision-making influence make them crucial partners in ensuring project success.
Architect stakeholders can include product managers, product team leads, design team leads, etc.
Due to their active involvement in the research process, Architects require regular updates, transparency, and collaboration to remain engaged and informed throughout the project lifecycle.
Architects value transparency and appreciate being kept informed of project progress, challenges, and key findings regularly. This helps them stay aligned with the project's direction and provide timely input when needed.
Architects bring valuable expertise and insights to the research process. Involve them in data analysis, interpretation, and decision-making to leverage their knowledge and gain their support for the project's direction.
Most importantly, architects rely on timely delivery of key research findings to inform their decision-making processes.
Understand their decision-making timelines and ensure that key research findings are delivered on time. These critical findings should be delivered promptly, in a format that is easily digestible for their needs.
Observers are individuals with decision-making power but limited involvement in the research process. While they may not be directly involved in the day-to-day research activities, their decisions can significantly impact the project's outcomes.
Observers occupy executive, sponsorship, or senior management positions— examples include CMOs, CPOs, or the CEO of the company. Their decisions can range from approving project funding to providing strategic guidance and allocating resources.
Observers don’t care too much about how you do research, they care more about it’s business implications.
Observers often have limited exposure, or don’t have the time to bother with technical details of research methodologies and findings. UX jargon as Joe Natoli points out here, can create a barrier between UXers and other stakeholders, leading to misunderstandings and a lack of appreciation for the value of UX.
Observers are busy folks. Assume they don't have more than 30 seconds to read anything. Provide them with concise, digestible reports that are easy to skim through.
Explorers represent the enthusiastic learners and knowledge seekers within the organization. They may be junior-level team members, researchers, or individuals from other departments who are curious about the project and eager to learn from its findings.
While Explorers may not have direct decision-making power, their enthusiasm and willingness to engage can contribute significantly to the project's knowledge base and overall success.
Recognizing and supporting their involvement is crucial for fostering a culture of learning and collaboration.
Explorers benefit from opportunities to share knowledge, exchange ideas, and collaborate with their peers.
Establish a central repository where Explorers can easily access and share research findings, methodologies, and insights. This could be a shared document, a dedicated Slack channel, or a specialized tool like Looppanel.
Never built a repository before? Here’s how Google and Razorpay built theirs.
Organize weekly syncs or meetings to share new learnings, methods, and challenges everyone is facing. For example, if you found a new way to recruit users, share it! Encourage cross-pollination of ideas, and create opportunities for Explorers from different departments to interact and learn from each other's perspectives.
This category of stakeholders has minimal influence or direct involvement in research activities or product decisions. They may be individuals from other departments such as marketing leads, sales team members, support teams, or external stakeholders who are indirectly affected by the project's outcomes.
Casual Observers have limited influence over project decisions, but can still play a valuable role in providing feedback, and identifying potential issues.
While Casual Observers may not require constant updates or in-depth involvement, it is important to strategically engage them when relevant to maintain their support and awareness.
Don’t forget to loop Casual Observers in on big findings and research breakthroughs. This could be as simple as sharing key insights at all-hands meetings.
To make things even easier, we have created a ready-made Figjam template for stakeholder mapping here!
Click here to access Looppanel's Figjam template for Stakeholder Persona Mapping.
Effective stakeholder management is the key to getting buy-ins for UX research projects. The Power-Interest Matrix is a great tool to classify stakeholders into 4 personas, and tailor strategies effectively.
The 4 stakeholder personas are Architects, Observers, Explorers, and Casual Observers. Architects, with high power and high interest, are crucial for project success and require regular updates, collaboration in data analysis, and timely delivery of key findings.
Observers, possessing high power but low interest, influence the project significantly and prefer concise, impactful reports linked to business outcomes, without technical jargon.
Explorers, with low power but high interest, are eager learners who benefit from a central repository of research findings and regular knowledge-sharing meetings.
Casual Observers, having low power and low interest, play a smaller role but should be kept informed about significant breakthroughs and opportunities for cross-collaboration.
Effective engagement with each group involves tailored communication strategies, transparency, and leveraging their unique perspectives and contributions to ensure project success.
Looppanel automatically records your calls, transcribes them, and centralizes all your research data in one place